Interpretation/Translation Services Free Interpretation and Translation Services for Our Patients St. Elizabeth Healthcare will take reasonable steps to ensure that persons with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our services, activities, programs and other benefits. St. Elizabeth Healthcare ensures meaningful communication with LEP patients/clients and their authorized representatives involving their medical conditions and treatment. We also provide for communication of information contained in vital documents, including but not limited to consent to treatment forms, financial and insurance benefit forms, etc. All interpreters, translators and other aids needed shall be provided without cost to the person being served, and patients and their families will be informed of the availability of such assistance free of charge. Contact Us For Help For assistance please call: (859) 301-2000 DOWNLOAD ALL LANGUAGES DOCUMENT Click here to view Section 1557 Notice of Nondiscrimination (stated below). Nondiscrimination and Accessibility Requirements St. Elizabeth Healthcare complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. St. Elizabeth Healthcare does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. St. Elizabeth Healthcare: Provides free aids and services to people with disabilities to communicate effectively with us, such as: Qualified sign language interpreters Written information in other formats (large print, audio, accessible electronic formats, other formats) Provides free language services to people whose primary language is not English, such as: Qualified interpreters Information written in other languages If you need these services, contact InterpreterServices@stelizabeth.com or (859) 301-2000. If you believe that St. Elizabeth Healthcare has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Joseph A. Rectenwald, J.D., Director, Risk Management/IRB 1 Medical Village Dr. Edgewood, KY 41017 Telephone: (859) 301-6260 Fax: (859) 301-5549 Email: JRectenw@stelizabeth.com You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Joseph A. Rectenwald is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201 1 (800) 368-1019, 1 (800) 537-7697 (TDD) Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.