NicView™ Camera System
NicView™ is a camera system that is placed at your infant’s bedside in the NICU that allows parents, family and friends to view your infant in real-time, 24/7, through a secure online portal. This service helps you and your family develop a bond with your infant even when you cannot be in the NICU with them. NicView can add peace of mind and provide reassurance when you are unable to be at the bedside. The camera delivers a secure image stream to view your baby via a laptop, smartphone, or tablet.
Is NicView Secure?
NicView produces a streaming image that travels securely. Cameras do not transmit sound and do not record video. No other users will have access to the baby’s images unless the parents provide them with the login credentials.
How do I access NicView
Once you have signed a consent form, you will be provided unique log-in credentials. Please remind family and freinds not to share your log-in credentials with others without your permission. To access private streaming images of your baby; visit www.nicview.net. Enter your unique log-in Username and Password to connect. The first time you or a family memeber log-in from a new computer, tablet, or smart phone, you may be asked to achnowledge a one-time consent.
Access NicView™
Use your unique log-in username and password to connect. If you need assistance call NicView™ at 855-Nic-View.
What will I see?
Once you are logged in, you will start receiving streaming images of your baby. However, if the nurse is caring for your baby, the camera may be temporarily “off-line” in which case you will see an “off-line” image. Please check back shortly. Remember, your baby’s care is the TOP priority and your baby’s image may be off-line frequently. Please be patient and know your baby is receiving great care.
Helpful Parent Information:
- The intent of the camera is to provide comfort and connection for you and your family. If you find the NicView camera creates anxiety or distraction, please let the nurse know and the camera can be turned off.
- If your baby has a blanket over their isolette to protect from light to assist with sleep time, your view may be darkened.
- If your baby is under phototherapy, the color will be distorted.
- The camera will be off-line when care is being provided for your
There will be times when:
- Your baby has had a wet burp or spits
- Your baby has lost their pacifier, and may
- Eye patches have slipped, or phototherapy is turned
- Your baby will not be available to view due to medical care or
The care you see and experience in the NICU is the same when you are home. Babies will move, cry, or spit up and experience other natural baby responses. We ask for your patience during these times and feel comforted that your nurse is providing exceptional care to your baby.
What if I have Technical trouble, need assistance logging in or the camera needs adjustments?
NicView provides technical support 24/7 for families. Please call 855-Nic-View (855-642-8439) for your technical needs.
